Customer Service Fun!

Here's today's drama...In my attempt to save as much money as I can, I decided to look for a new cell phone provider that didn't charge as much as my current provider. Thank you Telus..your rates are great..but that wasn't the problem...the problem was that I had to call Bell to cancel my service with them...

here's the convo:

Hi..welcome to Bell Mobility, My name is Emily your automated customer service rep (ahhh yes the automated reps-let the fun begin)
If you'd like your convo in English, say English
Me: "English"Emily: So what can I help you with?Me: Canceling my service

Emily: Alright, customer billing...is that correct?
Me: NO
Emily: Alright, let me transfer you to billing

ME: AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

Billing dept: Hi, my name is Avery how can I help you?
Me: I'd like to cancel my serviceAvery: Let me transfer you to cancellations, you have the wrong dept

Me: I know! I didn't ask for this dept.Avery: Alright, transferring you...

Cancellation dept: Bonjour, je m'appelle Francois, comment pouvez-vous aide? (at least I think that's how you spell it-and oh ya does anyone remember me asking for a french guy??!?!?!?!)

Me: Hi, I didn't ask for a french speaking rep

Francois: Oh ok, I can speak english too

Me: That's great, I'd like to cancel my service with bell...I know there is a fee since I'm still on a contract with Bell. can you tell me how much it is?

Francois: Oh you'd have to call customer billing for that

Me: ummm...for my cancellation fee?

Francois: yes they can tell you how much you pay a month

Me: ummm...like I said...I don't need to know that..i want to cancel my service and I'd like to know how much it would cost to get out of my contract...do you understand?

Francois: yes ma'am I understand english

Me: then can you answer my question?

Francois: Which question?me: (in my mind) AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

Me: I want to cancel C-A-N-C-E-L my services with BELL! I understand that there is a fee to do that. Can you tell me how much it costs!?!?!

Francois: Just a minute let me ask someone........Ok he finally gets me the info and I cancel! After a 20 minute convo that could have taken 2 minutes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer Service agents are not trained properly and it's annoying! Wait times are insane...I was once on hold for 80 minutes with Bell! Then when you finally get a person they're retarded and can't answer your questions!Managers need to train CS reps...it's ridiculous!