Ignorant people...my GO train experience

Ok...so I guess I've been meeting all sorts of idiots this week...and this one takes the prize...I really wish I had said something...I've been kicking myself since I got off the train...grrrrrrrrrrrrrrrrrrrrrrrrr.....

anyways...here's the story...
A woman (well that's putting it nicely-more like a bitch) gets on the GO train right infront of me. We're both looking for seats (and since it was only 5 after 5 there were plenty to choose from)...she decides to pick a seat where there is a bag placed. She asks the man seating directly across whether or not someone is sitting there. he replies that someone is. Then she snaps and says "Is someone sitting there or are you saving the spot for someone." (Ok, I'd understand her frustration if there was one seat left in the entire compartment and someone was saving a spot for another person but there were at least 12 empty seats all around us).

The man then replied that the woman who was sitting in that seat had gone to the washroom. At this point, the angry woman huffs and puffs and finds another seat (again, there were plenty of seats..I don't know why that one was so important to her)She sits down and says to another woman sitting across from her "That better be the truth!" The woman (who the spot had been saved for) then takes her seat. I don't know if she had actually gone to the washroom or had just gotten on the train. (Not that it mattered).

In any case, the angry woman who again, has just noticed this, blurts out "what a jackass.......I hope they ask him for his passport, bunch of stupid refugees." YES THOSE WERE HER EXACT WORDS!!!!!!!!!!!

Aside from the fact that her comment made absolutely no sense...IT WAS DISGUSTING! and I am extremely mad at myself for not saying anything...The man sitting next to her actually laughed!!!! I couldn't believe this! i seriously couldn't!

It's been 2 hours and I'm still thinking about it! Why didn't I say anything?!?!?! I hope I see this woman tomorrow...I have no problem making her feel like crap!

Maybe I expect too much of humanity...Maybe I'm ignorant in assuming that people understand that comments of that nature are imbecilic.

In any case, I am more upset with myself for not saying anything :( I really want to see this woman tomorrow...Actually, maybe I'll place my purse on the seat directly infront of me...then if she starts yelling at me, I'll be sure to ask her if she wants to see my passport. ;)

Customer Service Fun!

Here's today's drama...In my attempt to save as much money as I can, I decided to look for a new cell phone provider that didn't charge as much as my current provider. Thank you Telus..your rates are great..but that wasn't the problem...the problem was that I had to call Bell to cancel my service with them...

here's the convo:

Hi..welcome to Bell Mobility, My name is Emily your automated customer service rep (ahhh yes the automated reps-let the fun begin)
If you'd like your convo in English, say English
Me: "English"Emily: So what can I help you with?Me: Canceling my service

Emily: Alright, customer billing...is that correct?
Me: NO
Emily: Alright, let me transfer you to billing

ME: AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

Billing dept: Hi, my name is Avery how can I help you?
Me: I'd like to cancel my serviceAvery: Let me transfer you to cancellations, you have the wrong dept

Me: I know! I didn't ask for this dept.Avery: Alright, transferring you...

Cancellation dept: Bonjour, je m'appelle Francois, comment pouvez-vous aide? (at least I think that's how you spell it-and oh ya does anyone remember me asking for a french guy??!?!?!?!)

Me: Hi, I didn't ask for a french speaking rep

Francois: Oh ok, I can speak english too

Me: That's great, I'd like to cancel my service with bell...I know there is a fee since I'm still on a contract with Bell. can you tell me how much it is?

Francois: Oh you'd have to call customer billing for that

Me: ummm...for my cancellation fee?

Francois: yes they can tell you how much you pay a month

Me: ummm...like I said...I don't need to know that..i want to cancel my service and I'd like to know how much it would cost to get out of my contract...do you understand?

Francois: yes ma'am I understand english

Me: then can you answer my question?

Francois: Which question?me: (in my mind) AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

Me: I want to cancel C-A-N-C-E-L my services with BELL! I understand that there is a fee to do that. Can you tell me how much it costs!?!?!

Francois: Just a minute let me ask someone........Ok he finally gets me the info and I cancel! After a 20 minute convo that could have taken 2 minutes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer Service agents are not trained properly and it's annoying! Wait times are insane...I was once on hold for 80 minutes with Bell! Then when you finally get a person they're retarded and can't answer your questions!Managers need to train CS reps...it's ridiculous!